Great opportunity for an experienced Air Freight Import Coordinator to join a well established Freight Forwarder based at their Heathrow office.
This is a varied and challenging role dealing with dedicated customer accounts processing Air Freight Import shipments, all aspects start to finish including:
Ensuring you are managing all aspects of the import process
Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs
Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met
Managing customer issues and the ability to deal with minor issues, disputes or complaints
Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise
Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays
Attend customer meetings and identifying areas and services we can sell to our existing clients
Assist with staff training and sharing knowledge within the team
Ability to meet tight deadlines
Working well as part of a team and continually improving processes
Minimum of 3 years experience in Air Freight Imports is essential including Sequoia/Cargowise system knowledge.
Excellent company benefits including 25 days holiday.